“Customer satisfaction has never been easier.”
This is what Zendesk promises to bring to the table. With this new customer service support software, you’ll never get stressed out in meeting the demands and needs of your customer, you’ll be able to provide better tools for your customer support team so that they can better assist your customers, and you’ll be able to determine the satisfaction of your customers and the performance of your team!
Here are some of the features that Zendesk has to offer:
- Use beautifully simply support tools for better customer service
- Ask common questions with just one click (It’s that easy!)
- See the customer behind the ticket
- Work from anywhere (It’s that portable)
- Beautiful and useful analytics
- Offer support in multiple languages (Talk about a multiracial community)
- Focus on customer satisfaction (Customer is always number one on the list!)
As you can see on the features mentioned above, you’ll know that it’s easy and flexible. It’s easy to try out. You can buy for it directly from their website. It’s easy to set up and use.
So how can Zendesk be of use to you and your company?
Well, it works in three ways. It can be used by the Customer, the Agent, and the Manager.
For the Customer
In a transcription company setting, the customers or clients are always on the top of the list. We always give our best to give them what they need and when they need it. But sometimes, it cannot be avoided that they may have concerns and problems that need to be addressed promptly. Or maybe, they seek answers to questions that have been boggling in their minds.
Zendesk will answer that for you. Zendesk provides your customers with easy-to-use self-service options where they can find answers and solutions to concerns, questions, or problems that they may have while availing one of your services or products. Zendesk offers your customers a quick path to the answers they need with Knowledge Base and Community Features.
For the Agent
When you’re running a business, there are always the front-liners who are there to address the customers’ issues, concerns, and questions directly. With Zendesk, they’ll have an organized ticketing system that is built for speed. That way, they’ll be able to resolve your customers’ problems and concerns in no time. Zendesk will also simplify your support team’s workflow with Custom Automatic Actions, Meaningful Organization and Streamlined Systems for managing support content.
Also, Zendesk provides all the information that your support team needs in one place. They’ll have instant access to a Unified Customer Information when working with tickets, be able to search the Agent Knowledge Base and pull relevant data from other areas of your business. How convenient is that!
For the Manager
So how can the manager use Zendesk? As a manager, you will be able to measure your customers’ satisfaction and the performance of your support team by creating custom reports with data and insights for your business. You will have the following features:
With over 20 pre-built reports, you’ll be able to measure agent metrics like first response and resolution times. You can even create your own custom report.
With Zendesk’s data visualization tools, you will get more out of your support stats. You can feature the most relevant data to your business with the custom reports.
Your customers can provide you feedback with the automated customer satisfaction survey in just one click.
With Zendesk, a benchmark can be created for you and your peers. This will measure scale, efficiency and customer satisfaction about your business.
If you are still not convinced, check out their website and have a go with it. They have a 30-day trial period for you to try it and you get to try their Plus plan where you can get the best product overview.
Like any other companies, a great Transcription Company requires a strong backbone for their support team which offers great customer service to their clients and customers. With Zendesk, this will greatly improve your customer service support and thus, encourage more people to work with you as customer service is one of the points that customers consider when opting for a product or service.
For customer support, visit our client portal.
What applications are you using to facilitate complete customer care? Leave your comments in the section below.
Our website: Bynes Transcript and Typing Services
Recent comments